Improving Data Accuracy and Enhancing Customer Experience Through Building the Right Team

FORTUNE 100 HEALTHCARE COMPANY

Challenge

The client was looking to build data pipelines, data cleansing, and migration of data into a single, centralized repository. To do this, the client needed to build a team of a wide-range of skills, including roles such as Quality Assurance (QA), Business Intelligence, and Business Analysts. The project needed to be staffed within 3 weeks, so we had to move quickly.

Solution

We were able to put a team of highly skilled developers in place quickly, meeting their 3-week deadline. Our team collaborated with the client to streamline the QA process and build the required dashboards.

Results

We have continued working with the client for over 6 months, building data pipelines, data cleansing and migration. Our team has completed phase 1 of the project, and the client is already seeing improvements in data accuracy to enhance the customer experience. We are continuing to work with the client to build a brand new data repository and CRM system.

Takeaway

Our responsiveness to analyze the customer’s needs and scope allowed us to quickly build a team very specific to their requirements.

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